Rentamech

Frequently Asked Questions (FAQs)

Here you will find many answers we frequent get asked about vehicle repairs and servicing and our rental service. If we have missed anything out please call us on 01280 815680.

 

Servicing Frequently Asked Questions

Here you will find many answers we frequent get asked about vehicle repairs and servicing. If we have missed anything out please call us on 01280 815680

Q How do I book my vehicle into your garage?

A Simply call us on 01280 815680.

Q When can I get my car serviced?

A The service will take place between 8am - 5pm Monday to Friday, excluding bank holidays.

Q Do you carry out MOT work?

A Whilst we are not an MOT Test Station we can arrange to take your vehicle for an MOT Test on your behalf.
 

This information is correct as of October 2011 and is subject to change.

Rental Frequently Asked Questions

Here you will find many answers we frequent get asked about vehicle rentals. If we have missed anything out please call us on 01280 815680

Q What do I have to have with me when I collect the vehicle?

A When taking collection of your hire vehicle you need to have the following available:

Driving License: All UK residents must produce a full valid British or International driving licence held for at least two years (If you have a new UK photocard licence you must produce the paper counterpart also) All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided. It is the hirers responsibility to ensure that he / she has the appropriate licence.

Identification: All UK residents must be able to produce a recent utility bill or bank statement and a valid credit, switch or debit card in the name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.


Q What do I do in the event of an accident?

A In the event of an accident occurring with our vehicle, there are several things that you need to do:
Get the details of the other party particularly note the registration number.
Contact the Practical Location.
Inform your own insurance company
Take photographs of the scene and do not admit liability.


Q Do you provide breakdown cover?

A We provide full 24 hour breakdown cover at no extra cost. Full instructions are provided with your hire vehicle, telling you what you need to do in the event of a problem occurring with your vehicle.


Q What is your fuel policy?

A All vehicles are normally on a full to full basis. However where we provide the vehicle with a minimal amount of fuel you must gauge for yourself how much you need to use. This means that there are no fuel deposits or additional costs to pay on returning the vehicle.

If a vehicle is returned with less than the reading as recorded on the rental agreement, the refuelling cost, to the recorded level, plus a service charge will be made and charged to The Lessee. Under Customs & Excise rules, the total cost of this service is subject to VAT. Any petrol used during delivery and collection will also be charged at the above rate.


Q Are there any mileage restrictions?

A All vehicles have a 200 miles per day allowance before a 8p per mile + VAT charge thereafter applies. Special inclusive deals can be arranged.

 

Q Do you have any cleaning charges?

A We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would require an additional fee. An example of this would be an instance where you are going to be carrying pets in our vehicle. If in doubt you should contact us prior to your hire commencing.


Q How often are your vehicles serviced?

A All vehicles are serviced within manufactures guide lines.


Q How old are your vehicles?

A Our fleet is rotated regularly and all our vehicles are under 3 years old.


Q Do you offer delivery and collection?

A Delivery and collection can be arranged subject to availability.


Q Do I have to pay to take the vehicle abroad?

A Customers can take our vehicles abroad for an additional charge. If you want to go abroad this should be mentioned at the time of booking with information about the length of time out of the country and the countries you are visiting so as to enable our staff time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by .Customs and Excise. All of this documentation can be obtained from us and customers should contact us for a quote. Please note that some countries are not eligible for this cover.


Q What methods of payment do you accept?

A We accept all major credit cards apart from Diners Club and American Express. We can also accept debit cards however we are unable to accept payment by, Solo, Visa Electron, Lazer or Cash Plus. We do not accept cash or cheque as a method of payment under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. We are unable to accept 3rd party payments.


Q What is your policy on Fines?

A Any Fines incurred during the rental period will be the responsibility of The Lessee, any such charges will be billed together with an administration fee of £25.00 + VAT. The renter is responsible for any parking charges and fines or towing fees incurred once the vehicle is delivered and until collected by a representative of Practical. Any vehicles left in a car park and not returned to an agreed location will be subject to collection, towing and or parking charges.


This information is correct as of October 2011 and is subject to change.
 

Car and van rental available

Opening Times

Rentamech

Monday to Friday 8.00am - 5.00pm

Practical Car & Van Rental

Monday to Friday 8.00am - 5.00pm
Saturday & Sunday 9.00am - 10.00am

Closed on Bank Holidays

Our Location

Rentamech and Practical Car & Van Rental

8-10 Ball Moor, Buckingham Industrial Park, Buckinghamshire MK18 1RT

Location Map